et77's FAQ Page

Click the "Forgot your password?" option on the login page. Enter your registered mobile number or email and a reset link will be sent to you. Click the link and set a new password. The whole process takes just a few minutes. If you run into trouble, get help at [email protected] or via live chat.

The most common reasons are: a wrong password or username, Caps Lock being on, or not clearing cookies and browser cache. Try refreshing your browser or using a different one. If the problem persists, reset your password. After repeated failed attempts, your account may be temporarily locked — contact live chat in that case.

Use at least 8 characters in your password and mix uppercase letters, lowercase letters, numbers, and special characters (e.g. @, #, !). It is best to avoid easily guessable words like your own name or date of birth. Your username must be unique and should not be shared with anyone. Change your password occasionally to keep your account secure.

After logging into your account, some details can be changed directly from Profile Settings. However, changing sensitive information like your name or mobile number may require identity verification. In that case, send a request via live chat or to [email protected] and the support team will complete the process.

No, you can log into the same et77 account from multiple devices. When logging in from a new device for the first time, a verification code may be sent for security purposes. Use that code to confirm your login. Never share your login details with anyone.

Yes, et77 only approves withdrawals to a mobile wallet registered in the account holder's own name. Whether you withdraw via bKash, Nagad, Rocket, or Upay, the number must be yours. Withdrawal requests to someone else's number will not be accepted. This is done to prevent fraud and to protect your security.

The minimum withdrawal amount at et77 is ৳1,000. Withdrawal requests below this amount are not processed. You can withdraw once your balance exceeds this limit after successful deposits and meeting the wagering requirements.

Yes. The withdrawal process at et77 runs 24 hours a day, 7 days a week. You can request a withdrawal at 2 AM or on a Friday. Funds typically reach your mobile wallet within 5-30 minutes after approval.

"Pending" means your request is under review. In most cases it is approved automatically and completed within 5-30 minutes. If it stays pending for longer, it may be because KYC verification is still outstanding. You can contact live chat with your request reference number to get an update.

To withdraw bonus money from the welcome bonus, you must first meet the wagering requirement. The requirement is to complete betting worth 25 times the bonus amount — for example, if you receive a ৳1,000 bonus, winnings from that bonus become withdrawable after placing ৳25,000 in bets. The calculation is based only on the bonus amount, not the combined deposit and bonus.

et77 currently accepts deposits through four mobile wallets: bKash, Nagad, Rocket, and Upay. These methods are the most popular in Bangladesh and are instant. The minimum deposit amount for each method is ৳500.

et77 does not charge any separate fee on deposits. However, your mobile wallet (such as bKash or Nagad) may apply its own transaction charges — this depends on the respective wallet's policy. Check your wallet app for any charges before making a deposit.

Deposits are usually instant, but may occasionally take a few minutes. If your balance has not increased after 5-10 minutes, save the SMS from your wallet or the transaction reference number from the app and report it via live chat or to [email protected]. Having the reference number available speeds up the resolution.

From the et77 dashboard, select "Deposit" and choose bKash. Use the bKash app or dial *247# to send money to et77's merchant or personal number displayed there. Enter the amount (minimum ৳500), confirm with your PIN, and enter the reference number sent by bKash on the site. Your balance will update automatically once the process is complete.

Yes, the Nagad process is just as straightforward as bKash. Select Nagad from the dashboard and send money to the displayed number using the Nagad app or by dialing *167#. The minimum deposit is ৳500. Keep the transaction reference number — you can provide it to the support team if needed.

et77 may request KYC verification before your first large withdrawal or during a security review. This is a standard process that keeps your account secure and prevents unauthorized use. Once verification is complete, you will not need to do it again for future transactions.

A National ID card (NID) is the most accepted document. A passport or driving license is also generally accepted. A selfie photo or proof of address may also be requested along with the document. All images need to be clear, blur-free, and show full details.

The reason for rejection is usually communicated by email or in a notice on your account. The most common reasons are blurry images or partially visible information. Take a clear, proper photo and resubmit. If you are rejected repeatedly, you can write to [email protected] with full details to get help.

Yes, KYC is mandatory in certain situations. Its main purpose is to prevent money laundering and fraud, and to ensure the security of players' accounts. et77 follows SSL encryption and fair play policies, and your personal information is kept fully secure.

Yes, many slot games at et77 are available in demo or free-play mode. In this mode you can explore the game's features, bonus rounds, and mechanics without real money. However, winnings in demo mode cannot be withdrawn — you need to play in real money mode for actual winnings.

RTP stands for "Return to Player." It is a theoretical indicator of how much of each bet is returned on average over the long term. Generally, a higher RTP means the game returns comparatively more. However, it does not guarantee the outcome of any specific session — each spin is independent and random.

With a limited budget, go for low-volatility slots — these give frequent small wins, so your balance lasts longer. Use the minimum bet option per spin and set a bet size that suits your budget. Decide on your playing limits in advance and stick to them.

In progressive jackpot slots, a small portion of every real-money bet is added to a shared prize pool. As a result, the prize amount keeps growing until someone wins the jackpot. After the jackpot is won, the pool starts again from zero. These games offer the possibility of large wins, but the odds of winning are lower.

et77 offers slots and casino games from several popular developers including PG Soft, Pragmatic Play, JILI, and Spribe. You can play well-known games like PG Soft's Fortune Tiger or Mahjong Ways, Pragmatic Play's Gates of Olympus or Sweet Bonanza, and JILI's Fortune Gems.